01
Can I order only one box?
Minimum order quantity starts from one box / 10 vials for supported products.
Frequently Asked Questions
Practical answers for wholesale buyers and seller partners.
Ordering, packaging, documentation and fulfillment information for planning a B2B inquiry.
02
Can I combine different products in one order?
Mixed SKU orders are supported, subject to current supply availability.
03
Can you ship directly to my customer?
Seller fulfillment can support direct shipment to the seller's customer where the destination and logistics route are confirmed.
04
Can the package be neutral?
Neutral packaging may be arranged for seller-fulfillment orders.
05
Can I use my own labels?
Customer-provided labels or branding may be supported according to packaging requirements.
06
Can I use my own freight forwarder?
Yes. Goods may be handed over to a customer-designated logistics provider.
07
How can I verify a batch?
Released public batch records can be searched through the Batch Verification section once corresponding documentation becomes available.
08
Does every batch have a Janoshik report?
Independent third-party analysis is performed on selected representative specifications. Production batch QC and independent reference testing are displayed separately so that customers can see exactly what documentation applies to a product or batch.
09
How long does custom production take?
For a single product category below 50,000 units, a typical production cycle is approximately 15 days, subject to specification and project confirmation.
10
Do you publish prices online?
No. B2B pricing is provided by quotation based on product, specification, quantity and fulfillment requirements.
Need an order-specific answer?
Prepare the product, SKU, quantity, destination and fulfillment requirements.